The costs associated with recovering outstanding payments or debt can be significant. The process is often time consuming and can be a drain on internal resources, especially if your staff are dealing with the added frustration of customers with out-dated contact details. To help you through this process, Equifax's debt management services can help make debt collections faster and more cost effective.
Our debt management solutions can assist in making debt collection more efficient by providing the most up-to-date and relevant information about your customers. Using Equifax's vast data insight and predictive analytics capability, we offer advice on a range of areas including collections prioritisation, optimising customer contact strategies and selling debt.
Alerts provide you with the most recent and relevant credit information about your customers.
Debt Recovery Score
Debt Recovery Score is a tool that predicts the likelihood of a payment being made on severely overdue accounts within the next 12 months using our bureau profiles and debtor information.
Keep in touch with your customer base
Portfolio Review Score
Portfolio Review Score (PRS) summarises data on a customer's credit file into a single number, enabling you to instantly identify your least and most risky customers.
Our decisioning solutions can help you...
Improve customer experience
Streamline products and tailor approaches to better meet customer expectations.
Grow your lending book
Find new, low risk customers and increase exposure to those not showing signs of financial stress.
Reduce bad debt
Identify high risk applicants and receive early warning if existing customers experience financial stress.
Increase productivity and lower costs
Automate more, reduce processing times, and allocate manual resources efficiently.
Meet responsible lending obligations
Better understand your customers’ existing commitments and ability to service debt.
Transition to Comprehensive Credit Reporting (CCR)
Make your transition less risky with Equifax experts and products that shorten your CCR project.
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