Frequently Asked Questions

Here are the most frequently asked questions about SwiftCheck reports.
If you can't find the answer you are looking for, please contact us.


When you apply for credit either with a phone or utility company or a loan with a bank or finance company, they generally assess both the information on your application as well as information on your credit report against their own lending policies to make a decision on whether they will give you credit.
As part of completing your application, you will have given a lender, phone or utility company permission to view your credit report held by a credit reporting body such as Equifax.
It's important to know that Equifax does not decide who should get credit, however, the information we provide forms part of the lenders' decision making.

A SwiftCheck report costs $19.95.

Information on how to read your credit report, tips on how to manage your late payers and a glossary of credit terms are all available in our Resources section.

No – That’s because financial reporting is not mandatory in New Zealand. 

Yes – reports are updated in real-time based on the latest available business data at the point of request.

We gather business data from a range of sources:
Companies Office
For registered business information and updates
NZ Gazette and Mercantile Gazette
For court judgments
Personal Property Securities Register
For registered security interests held over property
Equifax Subscribers
For trade payments, defaults and enquiries

Until recently there hasn’t been a recognised business register for sole traders and other unincorporated entity types. The situation is changing under the government’s New Zealand Business Number (NZBN) initiative. NZBNs are unique identifiers allocated to businesses in New Zealand.
In 2017, all businesses in New Zealand will be able to have NZBNs. Our business reporting coverage will gradually expand as sole traders and other organisations adopt NZBN.  

Not currently. Instead of this you can carry out a personal credit check on the owner(s) of the business if you have their permission to do so. This service is not available through SwiftCheck.

We report on companies and other organisations registered with the New Zealand Companies Office.

Equifax powers the financial future of individuals and organisations around the world. Using the combined strength of unique trusted data, technology and innovative analytics, Equifax helps its customers make informed decisions.
Headquartered in Atlanta, Ga., Equifax operates or has investments in 24 countries in North America, Central and South America, Europe and more recently in the Asia Pacific region, with the acquisition of Veda, a data analytics company and the leading provider of credit information and analysis in Australia and New Zealand. Combined the companies bring nearly 170 years of data and insights experience to the marketplace. 

A SwiftCheck report contains the commercial credit information of an organisation such as any overdue debts, registered defaults, invoice payment history as well as any court judgments that may have been entered against a business.

It also has information on directors, shareholders and officeholders within the organisation, so you can understand the people involved with the business you are dealing with.


Once a Payment Default is loaded on the Bureau it will not be removed for 5 years from the date of Default. Even if the Default is paid during the display period the Default will not be removed. However there are some circumstances in which Defaults can be removed (i.e. default was listed in error).
Requests can be emailed to
If a default is paid, the status will be updated to ‘paid’ however it cannot be removed.

All adverse information (i.e. collection data, default data, summary instalment orders and judgment records), remain on your credit file for five years.
The status of the default is updated to paid which can be looked upon more favourably by lenders but it will remain as part of your credit history.

A default is also referred to as an overdue debt.
A “debtor credit default”, as defined under the Credit Reporting Privacy Code, includes a credit account that has been overdue for more than 30 days and where steps have been taken to recover the amount owing. Examples of steps that may be taken to recover amounts owing include: referring the debt to a solicitor, collection agency or repossession agency for recovery, or reminding the debtor about the amount owing, including the consequences for non-payment.
Before listing defaults or overdue debts commercial credit providers or their agents must have included in their terms of supply with you that in the event of default they may list the default amount with a credit reporting body such as Equifax.
The minimum default amount is $100. 

Credit Enquiry

Every time you apply for credit and a credit provider obtains a copy of your report, an enquiry is added to your credit report. This includes any loan, mortgage or utilities applications you may make.
Credit providers may take a negative view of a relatively high number of enquiries made in a short space of time, which may in turn affect your ability to obtain credit.

Trade Payment History

A negative number means that the business is taking longer to pay its bills and demonstrates a worsening position. A positive number means the business is paying their bills faster than before and this demonstrates an improving position. 

Calculating the trade payment trend requires the trade payment rating for the previous four months. If there was a trade payment rating missing then the trade payment trend is not calculated.

The trade payment rating is a measure of how many days it takes an incorporated organisation to make a payment according to a calendar month. The trade payment rating is based on a weighted calculation reducing the outstanding debt to percentages with the amount of credit days taken and previous calendar months of trading with a higher penalty placed on balances outstanding in 21+ and 90+ days than balances outstanding for 7 and 30 days respectively. 

Court Judgements

Court Judgments are a summary of successful legal actions taken against an organisation with regard to a debt owing. Claims resulting in Judgments under $350,000 are heard in the District Court while claims over $350,000 are heard in the High Court.
Court data is gathered and uploaded by Equifax on a regular basis as and when it becomes available.  

Billing and Product Issues

If you have ordered a SwiftCheck report and you have not received it in your email inbox, please check your junk mail folder.

If you still cannot see the report, please contact us and we will email you a copy of your latest report within 2 business days of your request.

For all billing enquiries, please contact us. All your queries will be responded to within 2 business days.


A payment risk indicator is visible within Xero’s Live Contacts and is an indication of the time the business takes to make a payment.

The payment risk indicator is separated into three bands from High Risk (Red) to Low Risk (Dark Green) depending on the information contained on a business’ credit file.

Live Contacts is functionality within Xero’s platform that reduces data entry, eradicates typos and makes easy work of adding new contacts in Xero. The capability will suggest the business you’re looking to create and if available will auto-populate their information including business name, address, ABN/NZBN, industry classification and credit risk indicator.

Xero has changed the game for small business. Their beautiful cloud-based accounting software connects people with the right numbers anytime, anywhere, on any device. Xero is one of the fastest growing Software as a Service companies, leading the New Zealand, Australian and United Kingdom cloud accounting markets. 

No, this is available to all Xero users with access to Live Contacts in Australia and New Zealand.

Live Contacts are powered by Equifax, one of the leading providers of credit information and analysis in Australia and New Zealand. Equifax sources the Credit Risk Indicator information from multiple sources such as commercial credit accounts and other debts, public record information, court judgements and writs, directorship details, proprietorship details, bankruptcies, debt agreements and personal insolvency.  Where the information sought is about an individual, it may only be provided with the individual’s consent.

Equifax is supplying this information to Xero to help small businesses make better decisions about who and how to supply credit when dealing with their business customers. This information has been used by lenders and big banks to help them make lending decisions, and is now being made more widely available.  
The credit information that we supply has been simplified for small businesses, and is available as a credit report through SwiftCheck.

Live Contacts are powered by Equifax, one of the leading providers of credit information and analysis in Australia and New Zealand. Equifax sources the Credit Risk Indicator information from multiple sources such as ASIC, ABN Register, Credit Providers, Courts, Liquidations etc. This information relates to companies and businesses only.  It does not contain individual credit information, such as a personal loan, mortgage or credit card.


Please refer to to find out more about how our corrections process and the handling of disputes.

You can submit a correction request if you believe any information reported by us about your organisation including credit information is incorrect.
Before you can submit a correction request, you will be required to provide specific details of the entries you believe to be incorrect, such as the date the entry was listed on your credit file, account/reference numbers and amounts. Please ensure you have the details of all dispute entries before proceeding with the submission of a correction request. If you do not have a current copy of your credit report or the specific details of the disputed entries, you may not be able to complete the correction request form.
To support your correction request we would suggest that you buy a SwiftCheck report on your organisation. The report contains the information that we hold on file about your organisation including credit performance.
Once you have the necessary information, you can submit your correction request via email to

Please refer to our Privacy Policy for more information.

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