Contact Centre Inventory

The CCSI can be used for selection and development of contact centre staff. Participants are presented with a number of scenarios they are likely to encounter in the Contact Centre environment.

The answers assist in predicting the performance level of that participant.

  • Managers: those with a university background, more than two years of experience, more than two years management experience and less than two years executive experience;
  • Executives: more than 2 years executive experience.

Turnaround time: instantaneous after completion of the assessment by the candidate

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Contact Centre Inventory

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